Over the last five to ten years, clothing subscription services have started appearing left and right in the fashion market. Although there are many conveniences that come with such a service, that doesn’t mean every company is worth your time and money.
These services also offer numerous services outside of new clothes on a monthly schedule. You can also benefit from personal styling services, so you don’t have to stay on top of fast-moving fashion trends.
In this Trendy Butler review, you’ll get a good look at what the company provides to help you discern if they’re worth the trouble and if they can make a satisfactory difference in your wardrobe.
What is Trendy Butler?
Trendy Butler is a personalized styling service that offers a monthly subscription to receive fresh new clothes on a recurring schedule. This is a great way to take the stress off clothes shopping as it can be time-consuming, costly, and hard to choose what looks best.
You can create a custom profile on their website, where you’ll fill out a thorough amount of information so the company knows what you like.
The company uses a blend of expert stylists and algorithmic suggestions to find the best clothes possible for each customer. They also offer free exchanges and returns if you happen to receive something you don’t like.
Trendy Butler Overview
For a monthly fee, you can receive new clothes every month for ⅓ of the regular retail cost. Each box comes with a combination of clothes that work well together, and the company works with a long list of clothing brands to provide customers with a decent variety.
You can expect to see brands such as Penguin, Ben Sherman, American Vintage, and many more.
The company claims that its algorithm uses over 250 data points to provide each customer with a customized experience. You can expect each delivery to reflect current trends and seasonal weather conditions for a wardrobe that stays fresh all year long.
Trendy Butler Review
The company provides a no-fluff approach, as most of what you need to know is directly on the front page of their website. Although their business model sounds like a pretty good deal, there’s more to their business operations that have an effect on the customer experience.
Keep reading to get a closer look at Trendy Butler handles business operations.
Overall Rating: ★★★ 3 Stars
Trendy Butler has been around for quite a few years, and you can find reviews of the company going back at least seven years. It seems that the company may have evolved here and there over the years, but they’ve unfortunately held a consistently unsatisfactory experience for many customers.
They may provide an efficient service, but they seem to struggle with many logistical issues that make buyers question the reliability and worth of the service.
From late shipments, false charges, and inconsistency in customer orders, their customer base seems to be wary about the company’s legitimacy.
Top Alternative: Menlo Club (read our Menlo Club reviews)
Pricing: ★★★★ 4 Stars
If you compare them to other clothing subscription services, Trendy Butler is actually one of the more affordable options. In many cases, you’ll receive clothing at a ⅓ or ¼ of the cost of its retail price.
Every shipment comes with clothing that ranges from $150 to $210 in value, and customers only have to pay a monthly $65 fee, so it’s a fairly good deal overall. Some customers question if the money is worth it though, as some feel they never receive clothes they’d actually like to wear.
Shipping: ★★★ 3 Stars
Currently, the company only ships to U.S. residents, and they claim that customers should receive their monthly package two to three weeks after their automatic payment has been processed.
Unfortunately, if you take a look at customer reviews, you’ll find many complaints about inconsistencies with shipping dates, with some packages never arriving at all.
Those may be isolated incidents, but this experience is shared with quite a few customers and seems to happen more often than many people are comfortable with.
Customer Service: ★★ ★ 3 Stars
Many customers have found Trendy Butler’s customer service to be sub-par, to say the least. It isn’t so much about responsiveness as it is about actual resolution. They’ll respond to your emails, but from what customers have to say, many end up in a never-ending email thread of continuous questions and temporary solutions that never fix an issue in the long term.
This seems to be a trait among many companies in a similar market, and even though Trendy Butler is considered affordable, their customer service is enough of a red flag for many people.
Trendy Butler Subscription Review
The first step in the process is to create a profile on their website, and after that’s settled, you’ll start to fill out your personal style choices and preferences. Customers will find a section on their account labeled MyStyle, and this is where you’ll give Trendy Butler details on what you’d like to see in your subscription box each month.
Once all that information is gathered, the company’s algorithm and expert stylists work on curating a subscription box tailored to your specifications. From there, your automatic payments will process each month, and you should receive a new box that arrives on a relatively consistent monthly schedule.
If you need to make any changes to your subscription, update the preferences in your account, and your box will be updated with these changes for your next shipment.
From there, it’s a pretty repetitive cycle, and the company allows customers to process returns and exchanges for free if they receive something that isn’t working for them. They offer a size range of small through XXL and waist sizes spanning from 29 to 44.
On a final note, your monthly payment date is the same day that you sign up for your subscription, so keep this in mind when creating an account if the payment date matters to you.
What Are Customers Saying?
Some aspects of the company have been refined over the years, but other characteristics haven’t changed much. Customers share varying sentiments in their reviews, and you can get a brief look at those in the list down below.
- Customers think it’s pretty cost-effective
- Delivery times can be inconsistent
- Some are frustrated by shipping delays or missing packages
- Customers are 50/50 on the quality of the clothing they receive
- Dealing with customer service can be frustrating
- Many feel the value of the clothing is worth the cost in most cases
Customers benefit from free returns and exchanges, but it should be noted that the company does not provide any kind of refund. You can initiate an exchange by contacting customer support, and customers have a 60-day window to exchange items from the date they were received.
You can also opt for a size change with your exchange, but it’s vital to keep the tags on the clothes; otherwise, they won’t be eligible.
How to Cancel Trendy Butler?
The company makes it pretty easy to cancel a subscription if the service isn’t working out for you. To get this done, go to your profile settings to manage your subscription, and that’s where you cancel with a click of a button.
Does Trendy Butler send shoes?
No, it seems the company only focuses on tops and bottoms to give customers a more complete outfit with every box. Some deliveries may come with two bottoms or two tops, such as a shirt and jacket combination.
In Conclusion: Is Trendy Butler Worth It?
After many years of customers giving the company a chance, it looks like most of them feel that the service isn’t worth it overall. From inconsistent shipments and product selection, you may be better off looking elsewhere for a clothing subscription service.
But, not to worry. Below, we’ve listed some great alternatives that may be more reliable as a clothing subscription service.
This Trendy Butler review laid out all the pros and cons that customers share about the company to help you decide whether or not to give them a try.
Trendy Butler Alternatives
1. Stitch Fix (while you’re at it, check out our guide to Stitch Fix alternatives)
2. Menlo Club
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