Modlily Reviews: Is this Online Retailer Worth It?

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Last Updated: August 17, 2021

Dressing rooms and lines getting you down? It’s nice to be able to online shop from the comfort of your home (or even your office desk, we won’t tell). Online fashion has steadily been on the incline in recent years, providing a place for wardrobe revamping of any and every kind. 

Stores like Modlily seek to provide a range of styles at accessible prices, but is this company worth it? Read on to find out whether this retailer is worth the hype. 

What is Modlily?

Modlily is a global online fashion boutique that prides itself on its quality and affordability. They sell on-trendy clothes and accessories from formal dresses to swimsuits to jewelry. 

Impressively, they serve just about every country in the world, truly making them a global retailer. 

According to their site, Modlily promises these core values: 

  • Source only the best consumer goods and ensure the highest quality possible.
  • Streamline the buying and payment process, making it as easy as possible.
  • Deliver goods to customers all over the world with speed and precision.
  • Reply to customer’s questions in one working day, except holidays and weekends.

What Does Modlily Offer?

Modlily sells all forms of women’s clothing. If you’re shopping for a formal dress to wear to a wedding or a cover-up to wear to the beach, it’ll be available on their site. You can also shop for jewelry and accessories to accent your outfits. 

Modlily Reviews

Overall: ★★★

Shipping ★★★ – There are mostly mixed reviews about Modlily shipping; some customers said shipping was reasonable, while others claimed their items took longer than expected.

Pricing ★★★★ – Modlily is known for their extremely affordable prices. Most of their items cost less than $30, and you can even find pieces for under $10. 

Quality ★★★ – As with shipping, the quality of their items vary from customer to customer. Some say the quality is great for the price, while others say their items are extremely low-quality and not worth the money.

Customer Service ★★ – Unfortunately, a lot of buyers have made complaints about Modlily’s customer service. Many state that it was very difficult to make a return, or that they didn’t receive a full refund as promised.

Based on thousands of reviews from a number of different sites such as Trustpilot and Sitejabber, here are the top points of feedback from customers:

  • Modlily is affordable, with trendy clothes.
  • Most customers say shipping wasn’t a problem for them.
  • The quality of their clothing has mixed reviews; some say it’s good for the price, others say their items are very low quality.
  • Several buyers say customer service is difficult to reach. 

Modlily Customer Reviews

According to Trustpilot, Modlily has a 4.5 out of a 5-star rating, which sounds pretty good. They do have a 31% average of negative reviews, however, and a 53% rate of excellent reviews.

Jump over to Sitejabber and the Modlily reviews are a lot more negative. They have an average rating of only 2.7 stars based on close to 2,000 reviews. 

To give you more insight into what customers think of their Modlily experiences, here are some customer reviews featuring the good, the bad, and the ugly:

“When questioning when shipping would arrive, I had an immediate reply, saying if there was any delay to let him know and he’d get it taken care of right away. [Shipping] actually came earlier than the estimated 2 week date.” – Angie S. on Trustpilot

“I was honestly surprised at the quality of the swimsuits that I ordered. They fit well and shipping didn’t take very long. I will definitely be a return customer.” – Kat on Trustpilot

“Order placed 56 days ago, after 2 tickets sent in and false promises (the order is on its way), I still do not have my order. No phone number listed. Terrible service.” – Charlene P. on Sitejabber

“It took over a month for my order to get to me. Customer service number is non-existent and when you write an email they answer only a week later. Quality of the t shirts are ordered are just awful, I think you can honestly get better at a dollar store, definitely was not worth $50. On top of everything, one of the shirts I ordered was not the one I got. I did not want to waste my time with the returns.”- Volha S. on Sitejabber

The Bottom Line

Overall, Modlily reviews are kind of mixed. Some are happy with their purchases while others are not. Though many customers seem happy with the quality of Modlily clothing, some have been disappointed, citing signs of wear and tear shortly after purchase. 

Their customer service also does not have a great reputation. Their prices, however, are unbeatable. Many customers agree Modlily offers affordable, accessible clothing in a range of styles. 

Since their prices are so good, it might be worth the risk to try out their trendy clothes. Just be wary if you need to make a return!