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Zappos Reviews – Is This Online Retailer Legit?

Last Updated: January 13, 2022

Zappos is one of the most popular brands for shoes. From chic to shimmer, Zappos has got it all. Today, we’re going to go over this brand—who they are, what they sell, their policies, and real Zappos reviews from customers (including myself)!

What is Zappos? 

To start, Zappos first started as a brand all about shoes. As a small online retailer with a dream over 20 years ago, this brand grew to sell clothing, accessories, handbags, and more.

They have now grown to be one of the most popular go-to brands for pieces everyone can enjoy (they were acquired by Amazon in 2009).

Zappos Overview

Since Zappos is now owned by Amazon, you can expect to find only the best prices on the market. If you do find better prices somewhere, Zappos also offers price matching that can be done easily through their live chat.

They now sell a wide variety of shoes, clothes, and more for the whole family! Plus there offer a large selection of brands such as:

  • Nike
  • Vans
  • New Balance
  • Ugg
  • The North Face
  • And more!

My Zappos Review

Overall: ★★★★★ 5 stars

Personally, I give Zappos 5/5 stars. I’m a regular shopper and have placed at least 7 different orders (all of which have been shoes).

It’s very easy to order and shipping is extremely fast. My Zappos orders have always arrived within 3 days from my order date. I’ve returned a few items as well and it’s super convenient, especially with their new free return pickup option for VIP members.

Price: ★★★★ 4 stars

Since there is a wide variety of brands on Zappos, the prices tend to vary widely, depending on what shoes you buy. We’ve seen shoes as low as $35 and some over $200.

Most customers, however, say the prices are very reasonable. Plus, Zappos does offer price matching!

Quality: ★★★★ 4 stars

I can’t say much about the quality since Zappos is pretty much a marketplace for a large variety of brands. Quality and sizing will always vary depending on the brand you order!

However, most customers agree that the shoes they buy from Zappos are never disappointing! And if there is any problem at all, they have an excellent return policy.

Customer service: ★★★★★ 5 stars

Their customer service is also amazing! For one of my orders, I purchased a couple of pairs of shoes for last-minute Christmas gifts. The tracking info said my package was delivered, but it wasn’t at my doorstep.

I assumed they were stolen or delivered to the wrong address, so live chatted with Zappos and they resolved the issue in less than 20 minutes!

Women’s Shoes Review

On Zappos, you can find whatever style of shoes you’re looking for including sneakers, sandals, heels, boots, flats, and more!

They also have an assortment of brands from Nike and Nine West, to Steven Madden and Chinese Laundry.

Men’s Shoes Review

Whether you’re looking for new tennis shoes or a nice pair of loafers, Zappos has it all!

Converse, Timberland, Nike, Cole Haan—they have possibly every brand you can imagine.

Zappos Reviews (From Real Customers)

Now that I’ve shared my own experience, I’ll be diving into a few more reviews and experiences from other customers since I’m only one person.

Zappos has a rating of 4.61 stars out of 5 on Sitejabber, meaning most customers are happy with their purchases:

Excellent shop. Good service, honest answers to questions. We will buy more here, the main thing is that the assortment changes and increases.” – Hector P., Sitejabber

“Horrible customer service. Couldn’t receive a response regarding my stolen package for 12 days!”Katherine, TrustPilot

“Super fast shipping, and great customer service! Loved how I can get brand name sneakers for such an affordable price, with free and fast shipping.” Salma Ullah, TrustPilot

Overall, most customers agree that Zappos:

  • Is a great place to buy shoes
  • Offers a wide selection of styles and designs
  • Has excellent customer service
  • Has a great return policy

Although there are definitely negative reviews of Zappos out there, it seems the positive reviews outweigh the bad ones.

RELATED: 13 of The Most Comfortable Nike Shoes

Return Policy

The Zappos return policy is one of the best around! You can return items for a full refund within 365 days of the purchase date.

For returns to qualify, items must still have the original tags and the original packing. Items must also be unworn.

Not only that, but you will also receive free return shipping if you live in the United States.

It doesn’t stop there though – with their new (and free) VIP program, you can get a 30-day “runlimited” guarantee for select running shoes. This means you can wear them as much as you’d like and return within 30 days if something goes wrong.

If you’re a member of this free program, they also offer extremely quick returns (once your return package is scanned, they will refund your money within 24 hours). VIP members also receive free return pickup!

Overall, Is Zappos Legit?

Zappos is definitely a legit brand and one of my personal favorite places to buy shoes online!

Surprisingly, other Zappos reviews aren’t the best, but I have had excellent experiences with them (this may have changed after they were acquired by Amazon). Their return policy is beyond easy, shipping is quick, prices are great, and I always get exactly what I’m expecting!

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