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Agency Skincare Reviews: Personalized Skincare That Works?

Last Updated: May 11, 2022

Are you struggling to find the ideal skincare routine? Read our Agency Skincare reviews to see if this personalized skincare truly works.

Have you tried everything under the sun to cleanse your skin and had no luck? Agency Skincare claims to refresh and clear your skin with a customizable skincare plan

In addition, Agency Skincare uses licensed dermatologists to customize your skincare routine that you can update as your skin changes. But, is this all a scam? Read our Agency Skincare reviews to find out the results.

What is Agency Skincare?

Agency Skincare offers customized skincare formulas crafted with high-quality ingredients.  

Their products include a customized Future Formula, a Dark Spot Formula, a Cream Oil Cleanser, and a Weightless Whipped Moisturizer.

Agency Company Overview 

📷 IG @agencyskincare

Founded by dermatologist Dr. David Lortscher and launched in February 2021, Agency skincare brings all customers the secret to anti-aging with a long-term skincare routine. 

If this sounds familiar, it’s because Agency is actually a branch of the customized skincare brand Curology. They share the same providers and team of experts, but Agency focuses on anti-aging while Curology focuses more on acne. To read more, check out our Agency vs. Curology comparison.

Their subscription service makes it easy to get ever-changing skincare to match your skin, no matter what part of life you are experiencing. 

Each customer gets a personal dermatologist located within their state to ask questions and ensure their formulas are updated. 

The dermatologist also checks in every week before a new subscription is sent out to see how the customer’s skin has changed or where the formula needs improvement. 

Agency Skincare Reviews 

📷 IG @agencyskincare

Overall: ★★★★★ 5 stars

There is not an abundance of reviews on Agency since they are so new, however, most customers absolutely adore their personalized products. Only a couple of customers struggled with skin irritation and thought Curology worked better for their needs. 

Price: ★★★★★ 5 stars

The first order is only $4.95, with a continued subscription afterward ranging from $30 to $46, depending on the products purchased. 

Shipping: ★★★★★ 5 stars

After the 30-day trial, each subscription package is shipped every 60 days. You can check your next shipment through your subscription account. 

Quality: ★★★★★ 5 stars

All products are made with high-quality ingredients that are customized to your personal skin care needs. They have all ingredients listed here

Customer Service: ★★★★ 4 stars

Agency skincare’s customer service is available through their website’s knowledge base, by email, or by phone. Some customers said they got no response regarding their concerns. However, they are a new company that is likely working on finding their footing.

Future Formula Review 

Always unscented and paraben-free, this formula is customized to your anti-aging skincare needs. 

Use: Increases skin strength and customized to help achieve your personal skincare goals, whatever they may be

Ingredients: Each Future Formula is made with research-backed ingredients that change customization as your skin changes. 

Application: Depending on your skincare regiment, they have a morning and evening tutorial

Scent: Completely fragrance-free!

Price: First order it is only $4.95, afterward it ranges to $30 to $40 per month

Dark Spot Formula Review 

Even if you apply sunscreen religiously, dark spots can still occur, which is why Agency created the Dark Spot Formula to heal and replenish your skin.

Use: For those experiencing dark spots and skin discoloration even with sunscreen use

Ingredients: The Dark Spot formula is primarily made with Hydroquinone, the best way to combat dark spots, and other natural ingredients. 

Application: Agency has an on-and-off mentality when it comes to this formula since overuse of Hydroquinone can cause permanent skin discoloration. 

Every 2 – 3 months you will apply a formula with hydroquinone and then 2 months with hydroquinone-free formula.  

Scent: Completely fragrance-free!

Price: First order is only $4.95, then this subscription is $46 (comes with future formula)

Cloud Care Duo Review

This duo includes the Cream Oil Cleanser and the Weightless Whipped Moisturizer for a solid, hypoallergenic skincare routine.  

Use: For those who want a simple cleanser and moisturizer to keep their skin light and fresh.

Ingredients: These 2 products are made with high-quality ingredients with a full list here

Application: Depending on when your skincare routine takes place, Agency lists the order in which these products should be applied. They also ensure you know how much to use!

Scent: Completely fragrance-free!

Price: First order it is only $4.95, afterward it is $28 per month

What Other Customers Think

📷 IG @agencyskincare

After a deep internet search, here are the main points of feedback from customers about Agency Skincare: 

  • High-quality ingredients
  • Responsive, knowledgeable, and helpful professionals
  • Customer service can be slow
  • Good prices for products
  • Most started to see positive changes within a couple of weeks

Return Policy

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Agency’s return policy states that your first products are eligible for returns within 90 days of receipt for a full refund. However, when the subscription starts, no other products can be returned or exchanged. 


Are Agency and Curology the same thing?

Even though they were both founded by dermatologist Dr. David Lortscher, Agency focuses on anti-aging skincare whereas Curology focuses on acne-preventing skincare.

Is Agency Skincare cruelty-free?

All formulas are cruelty-free and Leaping Bunny Certified.  Their ingredients are all on an ingredient list for total transparency.  

How much does Agency Skincare cost?

Agency skincare costs only $4.95 for your first order, afterward it is $30 per month for just the Future Formula. If you add the Dark Sport Formula, it is $46 per month and if you add the Cloud Care Duo, it adds $28 per month to be either $74 per month or $58 per month. 

Final Thoughts

📷 IG @agencyskincare

Agency is a wonderful skincare brand to try for those combating anti-aging skin concerns. Their customized formulas and personal dermatologist’s made customers feel special and listened to. 

Some customers struggled with unresponsive customer service, but it is worth it to try the 30-day trial for only $4.95 to see if it works for you!

Brands Like Agency

Here are a few other personalized skincare brands to check out if you’re still on the fence:

  1. Curology
  2. Musely
  3. Rory

UP NEXT: 12 Best Custom Skincare Brands That Work

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